OLOLADE, PHILIP JESUTOLA

Directed comprehensive administrative, operational, and customer support functions, ensuring seamless operations for a rapidly growing educational organization.

Increased student enrollment by 25% through the strategic implementation of targeted recruitment campaigns and personalized one-on-one consultations.

Spearheaded a digital transformation initiative, integrating CRM and automation solutions that reduced manual workload by 40%.

Prepared detailed business reports and managed operational budgets, fostering collaboration across internal teams and external partners.

Managed a complex executive calendar, strategically allocating time to protect over 15 hours per week for high-priority initiatives and strategic planning.

Coordinated all aspects of international travel, including flights, visas, accommodations, and detailed itineraries, for high-profile conferences and events.

Served as the primary confidential liaison, expertly managing sensitive correspondence and preparing comprehensive board reports for executive review.

Orchestrated a successful annual conference for over 500 attendees, overseeing venue sourcing, invitation management, and post-event follow-ups.

Provided empathetic and clear customer support via email and chat, consistently resolving 95% of inquiries on first contact to ensure high client satisfaction.

Automated critical CRM workflows, successfully reducing administrative costs by 30% and significantly cutting response times by 30%.

Managed Asana project boards, meticulously tracking sprint progress and proactively removing blockers to ensure 100% on-time project delivery.

Developed and documented Standard Operating Procedures (SOPs), leading process improvement initiatives that enhanced overall team efficiency.

Managed end-to-end project budgets, timelines, and deliverables, successfully improving profit margins by 30%.

Coached project team members, facilitated efficient Agile-style stand-ups, and proactively removed blockers to consistently maintain project momentum.